Please read the F.A.Q below and documentation for any pre-sale related questions or specific to configuring Zip Recipes. For business inquiries and other questions, please use our contactform.
Submit a ticket
Please describe your question or issue as detailed as possible. We strive to reply to all support tickets within 24 hours.
How can I update the plugin?
If your license is activated, you should be able to update from the WordPress plugins dashboard. If you run into problems with this, please contact support
Can I upgrade my license to 5 sites or unlimited?
My download link has expired. What now?
The download link you received in the initial e-mail is valid for 24 hours. After the link has expired you can log in to your ZIP Recipes account to download the plugin again. When logged in to your account you will see a section “your purchases”.
Clicking on the ‘View Details and Downloads’ button will take you to a new page. On this new page scroll down to locate the ‘Products’ section. In the products section you can click on the plugin hyperlink to download the plugin.
How can I install ZIP Recipes
How can I login to my account?
I forgot my password!
You can create a new password via the following link: https://ziprecipes.net/wp-login.php?action=lostpassword
Error: The specified email is not authorized
When getting a ‘this email is not authorized to renew license’ error, try clearing cookies from your browser. That will likely solve the issue.
When I click the download link, nothing happens.
If you click the download link after you have purchased a plugin, you should download a zipped file which you can upload to WordPress. If this is not the case, you are probably using Safari. This is easy to fix. Go to:
Safari > Preferences > General > Open “safe” files after downloading: uncheck.