Support

Please read the F.A.Q below and documentation for any pre-sale related questions or specific to configuring Zip Recipes. For business inquiries and other questions, please use our contactform.

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F.A.Q.

If your license is activated, you should be able to update from the WordPress plugins dashboard. If you run into problems with this, please contact support

Sure! Just go to your account, then click “view licenses”, then “view upgrade”. There you have options to pay the additional amount.

The download link you received in the initial e-mail is valid for 24 hours. After the link has expired you can log in to your ZIP Recipes account to download the plugin again. When logged in to your account you will see a section “your purchases”. 

Clicking on the ‘View Details and Downloads’ button will take you to a new page. On this new page scroll down to locate the ‘Products’ section. In the products section you can click on the plugin hyperlink to download the plugin.

To install the plugin, you can follow these instructions
When you purchase one of our plugins an account is created automatically. You can reset your password here. If you don’t remember the email you used for the purchase, or did the purchase before the automatic account creation was activated, please contact us and we’ll set it up for you.

You can create a new password via the following link: https://ziprecipes.net/wp-login.php?action=lostpassword

When getting a ‘this email is not authorized to renew license’ error, try clearing cookies from your browser. That will likely solve the issue.

If you click the download link after you have purchased a plugin, you should download a zipped file which you can upload to WordPress. If this is not the case, you are probably using Safari. This is easy to fix. Go to:

Safari > Preferences > General > Open “safe” files after downloading: uncheck.